Recovering information using a Windows Vista operating
system DVD (purchased separately)
If you are unable to boot (start up) your computer, you must purchase a Windows Vista operating system
DVD to reboot the computer and repair the operating system. Make sure that your most recent backup
(stored on discs or on an external drive) is easily accessible. To order a Windows Vista operating system
DVD, go to
http://www.hp.com/support, select your country or region, and follow the on-screen
instructions. You can also order the DVD by calling technical support. For contact information, refer to
the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows Vista operating system DVD will completely erase hard drive contents
and reformat the hard drive. All files you have created and any software installed on the computer will
be permanently removed. When reformatting is complete, the recovery process will help you restore the
operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows Vista operating system DVD, follow these steps:
NOTE: This process will take several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows Vista operating system DVD into the optical
drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
144 Chapter 8 Backup and recovery
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