Getting Started
Getting Started www.hp.com 21
To assist you in resolving problems online, HP Instant Support
Professional Edition provides you with self-solve diagnostics. If
you need to contact HP support, use HP Instant Support
Profession Edition's online chat feature. Access HP Instant
Support Professional Edition at:
www.hp.com/go/ispe.
Access the Business Support Center (BSC) at
www.hp.com/go/bizsupport for the latest online support
information, software and drivers, proactive notification, and
worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance
(1-800-652-6672), be prepared to do the following to ensure that
your service call is handled properly:
■ Be in front of your computer when you call.
■ Write down the computer serial number and product ID
number, and the monitor serial number before calling.
■ Spend time troubleshooting the problem with the service
technician.
■ Remove any hardware that was recently added to your
system.
■ Remove any software that was recently installed.
■ Run the Restore Plus! CD.
Ä
CAUTION: Running the Restore CD will erase all data on the hard
drive.
✎
For sales information and warranty upgrades (HP Care Pack), call
1-800-282-6672.
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