HP Compaq NC4000 Getting Started Guide

Troubleshooting
Contact Customer Care
If you are unable to find the help you need by using the Help
and Support Center at Start > Help and Support, you may need
to contact Customer Care.
Preparing to Call Customer Care
To receive the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■ Serial number (S/N) and product number (P/N), which are
provided on the Service Tag.
❏ The Service Tag label is affixed to the bottom of the
notebook.
❏ To display the Service Tag information on the notebook
screen, select Start > Help and Support.
■ Purchase date on the invoice.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ If an optional printer is connected to the notebook, the
manufacturer and model of the printer.
■ Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Help and Support. (On
some notebook models, the registration number may be
identified in the Operating System table as the Product Id).
Getting Started A–9

HP Compaq NC4000 Specifications

General

Processor cache	1 MB
Processor model	-
Processor frequency	1.4 GHz
Processor cache type	L2
Processor front side bus	400 MHz
Processor core voltage (AC)	0.956 - 1.388 V
HDD speed	5400 RPM
HDD interface	Ultra-ATA/100
Optical drive type	No
Card reader integrated	Yes
Total storage capacity	40 GB
Compatible memory cards	SD
Number of HDDs installed	1
Pixel pitch	0.264 x 0.264 mm
Display diagonal	12.1 \
Display brightness	130 cd/m²
Display resolution	1024 x 768 pixels
Native aspect ratio	4:3
Display number of colors	16.78 million colors
Type	PC
Modem speed	56 Kbit/s
Power supply type	AC/DC
Power requirements	90 - 264V, 47/63Hz
Wireless technology	Wi-Fi
Graphics card family	AMD
Compatible operating systems	Windows XP
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Memory slots	2x SO-DIMM
Internal memory	0.25 GB
Internal memory type	DDR-SDRAM
Maximum internal memory	1 GB
Audio system	PS
Pointing device	Touchpad
Cabling technology	10/100/1000Base-T(X)
Networking features	Gigabit Ethernet
Operating system installed	Windows XP Professional
TV-out type	S-Video
Charging port type	DC-in jack
USB 2.0 ports quantity	2
Firewire (IEEE 1394) ports	0
Cable lock slot type	Kensington
AC adapter power	65 W
Number of battery cells	6
Operating shock	40 G
Operating altitude	0 - 3048 m
Non-operating shock	240 G
Operating vibration	0.5 G
Non-operating altitude	0 - 9144 m
Non-operating vibration	1 G
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 90 %
Certification	UL, CSA, VDE/TUV
Product color	Black, Silver
Country of origin	China

Weight and Dimensions

Depth	233.7 mm
Width	279.4 mm
Height	27.9 mm
Weight	1590 g