Troubleshooting
Contact Customer Care
If you are unable to find the help you need by using the Help
and Support Center at Start > Help and Support, you may need
to contact Customer Care.
Preparing to Call Customer Care
To receive the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■ Serial number (S/N) and product number (P/N), which are
provided on the Service Tag.
❏ The Service Tag label is affixed to the bottom of the
notebook.
❏ To display the Service Tag information on the notebook
screen, select Start > Help and Support.
■ Purchase date on the invoice.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ If an optional printer is connected to the notebook, the
manufacturer and model of the printer.
■ Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Help and Support. (On
some notebook models, the registration number may be
identified in the Operating System table as the Product Id).
Getting Started A–9
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