HP Compaq NC4000 Getting Started Guide

Troubleshooting
Contacting Customer Care by E-mail or
Telephone
If the notebook is connected to the Internet, select Start > Help
and Support to get help by e-mail or to access customer support
telephone numbers.
If the notebook is not connected to the Internet, refer to the
printed Worldwide Telephone Numbers booklet (English only)
included with the notebook to contact Customer Care.
Taking the Notebook to a Service Partner
In addition to providing the information listed in the “Preparing
to Call Customer Care” section earlier in this appendix, be sure to
delete all passwords or to disclose all passwords to the service
partner.
■ For information about deleting a Microsoft Windows
password, refer to Start > Help and Support. (The deletion
procedures vary with the types of Windows passwords you
have set).
■ For information about deleting an HP password, refer to the
Hardware and Software Guide, which is located on the
Notebook Documentation CD.
■ To contact Customer Care, refer to the printed Worldwide
Telephone Numbers booklet (English only) included with
the notebook.
A–10 Getting Started

HP Compaq NC4000 Specifications

General

Processor cache	1 MB
Processor model	-
Processor frequency	1.4 GHz
Processor cache type	L2
Processor front side bus	400 MHz
Processor core voltage (AC)	0.956 - 1.388 V
HDD speed	5400 RPM
HDD interface	Ultra-ATA/100
Optical drive type	No
Card reader integrated	Yes
Total storage capacity	40 GB
Compatible memory cards	SD
Number of HDDs installed	1
Pixel pitch	0.264 x 0.264 mm
Display diagonal	12.1 \
Display brightness	130 cd/m²
Display resolution	1024 x 768 pixels
Native aspect ratio	4:3
Display number of colors	16.78 million colors
Type	PC
Modem speed	56 Kbit/s
Power supply type	AC/DC
Power requirements	90 - 264V, 47/63Hz
Wireless technology	Wi-Fi
Graphics card family	AMD
Compatible operating systems	Windows XP
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Memory slots	2x SO-DIMM
Internal memory	0.25 GB
Internal memory type	DDR-SDRAM
Maximum internal memory	1 GB
Audio system	PS
Pointing device	Touchpad
Cabling technology	10/100/1000Base-T(X)
Networking features	Gigabit Ethernet
Operating system installed	Windows XP Professional
TV-out type	S-Video
Charging port type	DC-in jack
USB 2.0 ports quantity	2
Firewire (IEEE 1394) ports	0
Cable lock slot type	Kensington
AC adapter power	65 W
Number of battery cells	6
Operating shock	40 G
Operating altitude	0 - 3048 m
Non-operating shock	240 G
Operating vibration	0.5 G
Non-operating altitude	0 - 9144 m
Non-operating vibration	1 G
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 90 %
Certification	UL, CSA, VDE/TUV
Product color	Black, Silver
Country of origin	China

Weight and Dimensions

Depth	233.7 mm
Width	279.4 mm
Height	27.9 mm
Weight	1590 g