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All cable connections to the computer and the printer are secure.
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The network is operational and the network hub is turned on.
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All applications, including virus protection programs, spyware protection programs, and rewalls, are
closed or disabled for computers running Windows.
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The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network conguration page, and enter the IP
address manually in the installation program. For more information, see The network conguration page
on page 184.
Though it is not recommended that you assign a static IP address to the printer, you might resolve some
installation problems (such as a conict with a personal rewall) by doing so. See Communication failures
between computer and printer on page 180
Network port created does not match printer IP address (Windows)
If you are using a computer running Windows, make sure that the network ports created in the printer driver
match the printer's IP address.
1. Print the printer’s network conguration page.
2. Click Start, point to Settings, then click Printers or Printers and Faxes.
– or –
Click Start, click Control Panel, then double-click Printers.
3. Right-click the printer icon, click Properties, and then click the Ports tab.
4. Select the TCP/IP port for the printer, and then click Congure Port.
5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the
network conguration page. If the IP addresses are dierent, change the IP address in the dialog box to
match the address on the network conguration page.
6. Click OK twice to save the settings and close the dialog boxes.
Wireless network issues
NOTE: T730 & T830 printers support 2.4 GHz Wireless connection. 5 GHz is not supported
1. Make sure the wireless (802.11) light at the top left of the front panel is turned on .
If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on wireless,
swipe down the dashboard, touch , then Wireless settings > Wireless > On.
2. Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable
turns o the printer's wireless capabilities.
3. Restart components of the wireless network.
Turn o the router and the printer, and then turn them back on in this order: router rst and then the
printer. If you still are unable to connect, turn o the router, printer, and your computer. Sometimes,
turning o the power and then turning it back on can solve a network communication issue.
4. Run the Wireless Network Test.
For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page,
swipe the dashboard and scroll down and touch , then Settings > Print Wireless Network Test. If a
ENWW Wireless network issues 181
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