Introduction
System error codes are hexa-decimal based numbers generally caused by internal system errors. The
following pages contain a list of system error codes and their respective descriptions and recommended
corrective actions. Only try one recommended action at a time and check if the error code has
disappeared.
If you have an error code which is not documented in this Service Manual or you have an error which
you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office.
When reporting the error, have the following information ready:
●
Model and Serial Number of the printer.
●
Which firmware revision the printer is using (See Note below). Check firmware in Setup Menu /
Information Menu / Show Printer Information.
●
The complete error number (See Note below).
●
The Service Configuration Print.
●
The Current configuration sheet.
●
Which software application the customer is using (name, version, etc.).
NOTE: When reporting the System Error Code, make sure that you supply the full Internal Error Code
and the firmware version. Without this information, HP Support Personnel cannot help you. To view the
Internal Error Code, hold the UP key and press the CANCEL key at the same when the System Error.
Figure 2-1 Code is displayed on the Front Panel
46 Chapter 2 System Error Codes ENWW
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