Service and Support
Service and SupportService and Support
Service and Support
Offerings
OfferingsOfferings
Offerings
(HP Care Pack Services)
Hardware Services On-site Service
Hardware Services On-site ServiceHardware Services On-site Service
Hardware Services On-site Service
NOTE:
NOTE:NOTE:
NOTE:
To attach 3 year, 4-Hour On-site Service to Smart Buy servers, Smart Buy
Care Packs must be used. For other service levels, order standard Care Pack part
numbers.
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
U4544E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
U4545E
NOTE:
NOTE:NOTE:
NOTE:
Use one of the following Smart Buy Care Packs to attach 3 year, 4-Hour On-
site Service to Smart Buy servers. For other service levels, order standard Care Pack
part numbers.
DL38x Smart Buy 4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years,
Electronic
UE893E
DL38x Smart Buy 4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
UE894E
Hardware Services 6-Hour Call to Repair On-site Service
Hardware Services 6-Hour Call to Repair On-site ServiceHardware Services 6-Hour Call to Repair On-site Service
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
U4546E
Installation & Start-up Services
Installation & Start-up ServicesInstallation & Start-up Services
Installation & Start-up Services
Hardware Installation, Electronic
U4554E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
U4555E
Installation and Startup for Essentials Rapid Deployment Pack, Electronic
U5683E
Support Plus
Support PlusSupport Plus
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
U4556E
Support Plus 24
Support Plus 24Support Plus 24
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
U4557E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
U6312E
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
U8334E
NOTE:
NOTE:NOTE:
NOTE:
For more information, customer/resellers can contact:
http://www.hp.com/services/carepack
.
QuickSpecs
HP ProLiant DL385 Generation 5 (G5)
HP ProLiant DL385 Generation 5 (G5)HP ProLiant DL385 Generation 5 (G5)
HP ProLiant DL385 Generation 5 (G5)
Additional Options
DA - 13012 North America — Version 19 — June 2, 2009
Page 37
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