Personal grounding methods and equipment............................................................................................................................................ 31
Grounding the work area........................................................................................................................................................................................... 32
Recommended materials and equipment.................................................................................................................................................... 32
Cleaning your computer.......................................................................................................................................................................................................33
Enabling HP Easy Clean (select products only)........................................................................................................................................ 33
Removing dirt and debris from your computer.........................................................................................................................................33
Cleaning your computer with a disinfectant...............................................................................................................................................34
Caring for wood veneer (select products only) ........................................................................................................................................ 35
Packaging and transporting guidelines.....................................................................................................................................................................35
Accessing support information ......................................................................................................................................................................................35
5 Removal and replacement procedures for Customer Self-Repair parts ...............................................................................................38
Component replacement procedures .......................................................................................................................................................................38
Preparation for disassembly..................................................................................................................................................................................38
Bottom cover .....................................................................................................................................................................................................................38
Memory modules............................................................................................................................................................................................................39
WLAN module..................................................................................................................................................................................................................... 41
WWAN module.................................................................................................................................................................................................................. 42
Solid-state drive............................................................................................................................................................................................................... 44
6 Removal and replacement procedures for authorized service provider parts.................................................................................48
Component replacement procedures .......................................................................................................................................................................48
Preparation for disassembly..................................................................................................................................................................................48
Battery....................................................................................................................................................................................................................................48
Speakers...............................................................................................................................................................................................................................50
Fingerprint reader board............................................................................................................................................................................................ 51
Fan............................................................................................................................................................................................................................................. 52
I/O board................................................................................................................................................................................................................................53
NFC module ........................................................................................................................................................................................................................54
Smart card reader ......................................................................................................................................................................................................... 55
Touchpad ...............................................................................................................................................................................................................................57
Heat sink ...............................................................................................................................................................................................................................58
System board ....................................................................................................................................................................................................................59
Display assembly.............................................................................................................................................................................................................61
Top cover with keyboard ............................................................................................................................................................................................68
7 Backing up, restoring, and recovering.................................................................................................................................................................................71
Backing up information and creating recovery media.....................................................................................................................................71
Using Windows tools for backing up...................................................................................................................................................................71
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)...........................71
Restoring and recovering your system........................................................................................................................................................................71
Creating a system restore .......................................................................................................................................................................................72
Restoring and recovery methods........................................................................................................................................................................72
Recovering using HP Recovery media.............................................................................................................................................................72
Changing the computer boot order ...................................................................................................................................................................73
Using HP Sure Recover (select products only)...........................................................................................................................................73
8 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................74
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