HP Elite SFF 600 G9 - Service Manual

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Maintenance and Service Guide

HP Elite SFF 600 G9 Desktop PC

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of

parts, security, and backing up.

Main Page

Legal Information2
Table of Contents3
Product Features8
Front Panel Components8
Rear Panel Components9
Connecting External Wi-Fi Antennas10
Serial Number Location10
Illustrated Parts Catalog12
Computer Major Components12
Miscellaneous Parts14
Routine Care, Drive Guidelines, and Disassembly Preparation16
Electrostatic Discharge Information16
Generating Static Electricity16
Preventing Electrostatic Damage to Equipment17
Personal Grounding Methods and Equipment17
Grounding the Work Area18
Recommended Materials and Equipment18
Operating Guidelines19
Routine Care19
General Cleaning Safety Precautions19
Removing Dirt and Debris from Your Computer20
Cleaning Your Computer with a Disinfectant20
Cleaning the Computer Case21
Cleaning the Keyboard21
Cleaning the Monitor22
Cleaning the Mouse22
Service Considerations22
Tools and Software Requirements22
Screws23
Cables and Connectors23
Hard Drives23
Lithium Coin Cell Battery23
SATA Hard Drives24
Cable Management24
Removal and Replacement Procedures26
Preparation for Disassembly26
Access Panel27
Battery27
Optical Drive29
Front Bezel30
Hard Drives31
Speaker34
WLAN Module35
Solid-State Drive37
Memory Modules (Dimms)38
Expansion Card41
Fan Duct42
Fan Hood43
Heat Sink44
Processor45
Power Supply47
System Board48
Wireless Antennas (Select Models Only)50
Troubleshooting Without Diagnostics53
Before You Call for Technical Support53
Helpful Hints54
Solving General Problems54
Cannot Access the Computer Setup (F10) Utility When Booting the Computer55
Computer Appears Locked up and will Not Turn off When the Power Button Is Pressed55
Computer will Not Respond to Keyboard or Mouse55
Computer Date and Time Display Is Incorrect55
There Is no Sound or Sound Volume Is too Low56
Cannot Remove Computer Cover or Access Panel56
Poor Performance56
Computer Turned off with Four Red Blinks and Two White Blinks57
System Does Not Turn on and the Lights on the Front of the Computer Are Not Blinking57
Solving Power Problems58
Power Supply Shuts down Intermittently58
Two Red Blinks then Two Beeps58
Four Red Blinks then Four Beeps59
Solving Hard Drive Problems59
Hard Drive Error Occurs59
Disk Drive Transaction Problem59
Drive Not Found (Identified)60
Nonsystem Disk/Ntldr Missing Message60
Computer will Not Boot from Hard Drive60
Computer Seems to be Locked up61
Solving Audio Problems61
Sound Cuts in and out61
Sound Does Not Come out of the Speaker or Headphones61
Computer Appears to be Locked up While Recording Audio62
Line-In Jack Is Not Functioning Properly62
Solving Printer Problems62
Printer will Not Print62
Printer will Not Turn on63
Printer Prints Garbled Information63
Printer will Not Print63
Solving Keyboard and Mouse Problems63
Keyboard Commands and Typing Are Not Recognized by the Computer63
Mouse Does Not Respond to Movement or Is too Slow64
Solving Hardware Installation Problems64
A New Device Is Not Recognized as Part of the System64
Computer will Not Start65
Three Red Blinks then Two White Blinks65
Solving Network Problems66
Network Driver Does Not Detect Network Controller66
Network Status Link Light Never Blinks66
Diagnostics Reports a Failure66
Diagnostics Passes, but the Computer Does Not Communicate with the Network67
Network Controller Stopped Working When an Expansion Board was Added to the Computer67
Network Controller Stops Working Without Apparent Cause67
Cannot Connect to Network Server When Attempting Remote System Installation67
System Setup Utility Reports Unprogrammed EEPROM68
Solving Memory Problems68
System will Not Boot or Does Not Function Properly after Installing Additional Memory Modules68
Out of Memory Error68
Memory Count During POST Is Wrong68
Insufficient Memory Error During Operation69
Five Red Blinks then Five Beeps69
Solving USB Flash Drive Problems69
USB Flash Drive Is Not Seen as a Drive Letter in Windows69
USB Flash Drive Not Found (Identified)69
System will Not Boot from USB Flash Drive70
The Computer Boots to DOS after Making a Bootable Flash Drive70
Solving Internet Access Problems70
Unable to Connect to the Internet70
Cannot Automatically Launch Internet Programs71
Solving Software Problems71
Computer will Not Start up and the HP Logo Does Not Appear71
Illegal Operation Has Occurred" Error Message Is Displayed71
Computer Setup (F10) Utility72
Using Computer Setup (F10) Utilities72
Computer Setup Main73
Computer Setup Security77
Computer Setup Advanced83
POST Error Messages93
POST Numeric Codes and Text Messages93
Interpreting POST Diagnostic Front Panel Lights and Audible Codes99
Password Security and Resetting CMOS102
Changing a Setup or Power-On Password102
Deleting a Setup or Power-On Password103
Backing Up, Restoring, and Recovering104
Backing up Information and Creating Recovery Media104
Using Windows Tools for Backing up104
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)104
Restoring and Recovering Your System105
Creating a System Restore105
Restoring and Recovery Methods105
Recovering Using HP Recovery Media105
Changing the Computer Boot Order106
Using HP Sure Recover (Select Products Only)106
Statement of Memory Volatility107
Current BIOS Steps107
Nonvolatile Memory Usage109
Questions and Answers110
Using HP Sure Start (Select Products Only)111
Using HP PC Hardware Diagnostics112
Using HP PC Hardware Diagnostics Windows (Select Products Only)112
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code112
Accessing HP PC Hardware Diagnostics Windows112
Only)112
Accessing HP PC Hardware Diagnostics Windows from Support Assistant113
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)113
Downloading HP PC Hardware Diagnostics Windows113
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP113
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store114
Downloading HP Hardware Diagnostics Windows by Product Name or Number114
Only)114
Installing HP PC Hardware Diagnostics Windows114
Using HP PC Hardware Diagnostics UEFI114
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code114
Starting HP PC Hardware Diagnostics UEFI115
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive115
Downloading the Latest HP PC Hardware Diagnostics UEFI Version115
Only)116
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)116
Downloading Remote HP PC Hardware Diagnostics UEFI116
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version116
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number116
Customizing Remote HP PC Hardware Diagnostics UEFI Settings117
Power Cord Set Requirements118
General Requirements118
Japanese Power Cord Requirements118
Country-Specific Requirements119
Specifications120
Input Power120
Operating Environment120
Index121

HP Elite SFF 600 G9 - Service Manual

Table of Contents

HP Elite SFF 600 G9 Specifications

Related product manuals

Brand	HP
Model	Elite SFF 600 G9
Category	Desktop
Language	English