HP Elite SFF 800 G9 - Service Manual

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Maintenance and Service Guide

HP Elite SFF 800 G9 Desktop PC

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of

parts, security, and backing up.

Main Page

Legal Information2
Table of Contents3
Product Features8
Front Panel Components8
Rear Panel Components9
Connecting External Wi-Fi Antennas10
Serial Number Location10
Illustrated Parts Catalog12
Computer Major Components12
Mass Storage Devices14
Cables15
Miscellaneous Parts16
Routine Care, Drive Guidelines, and Disassembly Preparation18
Electrostatic Discharge Information18
Generating Static Electricity18
Preventing Electrostatic Damage to Equipment19
Personal Grounding Methods and Equipment19
Grounding the Work Area20
Recommended Materials and Equipment20
Operating Guidelines21
Routine Care21
General Cleaning Safety Precautions21
Removing Dirt and Debris from Your Computer22
Cleaning Your Computer with a Disinfectant22
Cleaning the Computer Case23
Cleaning the Keyboard23
Cleaning the Monitor24
Cleaning the Mouse24
Service Considerations24
Tools and Software Requirements24
Screws25
Cables and Connectors25
Hard Drives25
Lithium Coin Cell Battery25
SATA Hard Drives26
Cable Management26
Removal and Replacement Procedures28
Preparation for Disassembly28
Access Panel29
Battery29
Optical Drive31
Front Bezel32
Hard Drives33
Speaker36
WLAN Module37
Solid-State Drive39
Memory Modules (Dimms)40
Expansion Card43
Fan Hood44
Heat Sink45
Processor46
Power Supply48
System Board49
Wireless Antennas (Select Models Only)51
Troubleshooting Without Diagnostics54
Before You Call for Technical Support54
Helpful Hints55
Solving General Problems55
Cannot Access the Computer Setup (F10) Utility When Booting the Computer56
Computer Appears Locked up and will Not Turn off When the Power Button Is Pressed56
Computer will Not Respond to Keyboard or Mouse56
Computer Date and Time Display Is Incorrect56
There Is no Sound or Sound Volume Is too Low57
Cannot Remove Computer Cover or Access Panel57
Poor Performance57
System Does Not Turn on and the Lights on the Front of the Computer Are Not Blinking58
Solving Power Problems58
Power Supply Shuts down Intermittently58
Solving Hard Drive Problems59
Hard Drive Error Occurs59
Disk Drive Transaction Problem59
Drive Not Found (Identified)59
Nonsystem Disk/Ntldr Missing Message60
Computer will Not Boot from Hard Drive60
Computer Seems to be Locked up60
Solving Audio Problems61
Sound Cuts in and out61
Sound Does Not Come out of the Speaker or Headphones61
Computer Appears to be Locked up While Recording Audio61
Line-In Jack Is Not Functioning Properly61
Solving Printer Problems62
Printer will Not Print62
Printer will Not Turn on62
Printer Prints Garbled Information62
Solving Keyboard and Mouse Problems63
Keyboard Commands and Typing Are Not Recognized by the Computer63
Mouse Does Not Respond to Movement or Is too Slow63
Solving Hardware Installation Problems63
A New Device Is Not Recognized as Part of the System64
Computer will Not Start64
Solving Network Problems64
Network Driver Does Not Detect Network Controller65
Network Status Link Light Never Blinks65
Diagnostics Reports a Failure65
Diagnostics Passes, but the Computer Does Not Communicate with the Network66
Network Controller Stopped Working When an Expansion Board was Added to the Computer66
Network Controller Stops Working Without Apparent Cause66
Cannot Connect to Network Server When Attempting Remote System Installation66
System Setup Utility Reports Unprogrammed EEPROM66
Solving Memory Problems67
System will Not Boot or Does Not Function Properly after Installing Additional Memory Modules67
Out of Memory Error67
Memory Count During POST Is Wrong67
Insufficient Memory Error During Operation67
Solving USB Flash Drive Problems68
USB Flash Drive Is Not Seen as a Drive Letter in Windows68
USB Flash Drive Not Found (Identified)68
System will Not Boot from USB Flash Drive68
The Computer Boots to DOS after Making a Bootable Flash Drive68
Solving Internet Access Problems69
Unable to Connect to the Internet69
Cannot Automatically Launch Internet Programs69
Solving Software Problems69
Computer will Not Start up and the HP Logo Does Not Appear70
Illegal Operation Has Occurred" Error Message Is Displayed70
Computer Setup (F10) Utility71
Using Computer Setup (F10) Utilities71
Computer Setup Main72
Computer Setup Security76
Computer Setup Advanced82
POST Error Messages92
POST Numeric Codes and Text Messages92
Interpreting POST Diagnostic Front Panel Lights and Audible Codes98
Password Security and Resetting CMOS101
Changing a Setup or Power-On Password101
Deleting a Setup or Power-On Password102
Backing Up, Restoring, and Recovering103
Backing up Information and Creating Recovery Media103
Using Windows Tools for Backing up103
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)103
Restoring and Recovering Your System104
Creating a System Restore104
Restoring and Recovery Methods104
Recovering Using HP Recovery Media104
Changing the Computer Boot Order105
Using HP Sure Recover (Select Products Only)105
Statement of Memory Volatility106
Current BIOS Steps106
Nonvolatile Memory Usage108
Questions and Answers109
Using HP Sure Start (Select Products Only)110
Using HP PC Hardware Diagnostics111
Using HP PC Hardware Diagnostics Windows (Select Products Only)111
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code111
Accessing HP PC Hardware Diagnostics Windows111
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant111
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)112
Downloading HP PC Hardware Diagnostics Windows112
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP112
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store112
Downloading HP Hardware Diagnostics Windows by Product Name or Number113
Only)113
Installing HP PC Hardware Diagnostics Windows113
Using HP PC Hardware Diagnostics UEFI113
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code113
Starting HP PC Hardware Diagnostics UEFI113
Only)114
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive114
Downloading the Latest HP PC Hardware Diagnostics UEFI Version115
Only)115
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)115
Downloading Remote HP PC Hardware Diagnostics UEFI115
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version115
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number116
Customizing Remote HP PC Hardware Diagnostics UEFI Settings116
Power Cord Set Requirements117
General Requirements117
Japanese Power Cord Requirements117
Country-Specific Requirements118
Specifications119
Index120

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HP Elite SFF 800 G9 Specifications

General

Brand	HP
Model	Elite SFF 800 G9
Category	Desktop
Language	English

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HP Elite SFF 800 G9 - Service Manual

Table of Contents

HP Elite SFF 800 G9 Specifications

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