5 Removal and replacement procedures for authorized service provider parts .................................................... 33
Component replacement procedures .................................................................................................................. 33
Base enclosure .................................................................................................................................. 34
Battery ............................................................................................................................................... 35
Front speakers ................................................................................................................................... 36
WWAN module ................................................................................................................................... 38
Solid-state drive ................................................................................................................................ 40
System board .................................................................................................................................... 41
Fingerprint reader ............................................................................................................................. 44
Near Field Communication (NFC) module ......................................................................................... 45
TouchPad ........................................................................................................................................... 46
RTC battery ........................................................................................................................................ 47
Display assembly ............................................................................................................................... 48
Thermal vent ..................................................................................................................................... 50
Power button board .......................................................................................................................... 51
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 52
Using Computer Setup ......................................................................................................................................... 52
Starting Computer Setup .................................................................................................................. 52
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 52
Navigating and selecting in Computer Setup ................................................................................... 52
Restoring factory settings in Computer Setup ................................................................................. 53
Updating the BIOS ............................................................................................................................. 53
Determining the BIOS version ......................................................................................... 53
Downloading a BIOS update ........................................................................................... 54
Changing the boot order using the f9 prompt .................................................................................. 55
TPM BIOS settings (select products only) ........................................................................................................... 55
Using HP Sure Start (select products only) ......................................................................................................... 55
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 56
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 57
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 57
8 Backing up, restoring, and recovering ........................................................................................................... 59
Creating recovery media and backups ................................................................................................................ 59
Creating HP Recovery media (select products only) ......................................................................... 59
Using Windows tools ........................................................................................................................................... 60
Restore and recovery ........................................................................................................................................... 61
Recovering using HP Recovery Manager ........................................................................................... 61
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