Table 14: Basic troubleshooting
Step Condition Action
1 Server blade appears non-
functional – no front panel
LEDs are on and no fans are
running. OA CLI is running.
Nothing is logged for this condition.
1. For new blade installations, review the installation
procedures.
2. Check the CAE to see if any issues have been reported.
3. Re-seat the server blade. It may take more than a minute
for the blade to fully power on.
4. As the last option, replace the server blade. The issue is
fixed when the front panel power icon is in one of the
following states:
• Flashing amber = Powered on, not active
• Green = Powered on and active
and the front panel Health icon LED is in one of the
following states:
• Off = Server blade not active; health is good.
• Green = Server blade active; health is good.
2a OA is not running; Health LED
is OFF and power icon is ON
or flashing (Only one OA is
installed).
NOTE:
A single OA is not a
supported configuration.
NOTE:
You cannot access the OA at this time.
1. Verify that at least one upper and one lower power supply
has the following normal LED status:
• The power supply power LED is on.
• The power supply fault LED is off.
2. If the OA tray has a single OA installed, reseat the OA and
the OA tray.
3. If two OAs are installed, locate the OA with the Active LED
illuminated and either reset the active (not responding)
OA, or login to the standby OA CLI issued the FORCE
TAKEOVER command.
4. If the second (non-suspect) OA operates properly, then
replace the suspect OA.
The issue is fixed when OA CLI logs can be read and the
front panel OA Health LED is green.
2b Blade Health LED is flashing
amber and OA CLI is running.
A warning or critical failure has been detected and logged
while booting or running system firmware. Examine the OA
CLI logs for events and perform corrective actions indicated.
The issue is fixed when the front panel Health icon LED is in
one of the following states:
• Off = Server blade not active; health is good.
• Green = Server blade active; health is good.
Table Continued
52 Troubleshooting
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