Getting warranty service
For your records, please retain your original proof of purchase. Record the product number and serial
number. Your product number is on a label on the bottom of the print server, for example, “J6039B”. The
serial number is on the same label.
Your authorized dealer
If you encounter difficulty, begin by contacting the person who sold the HP Jetdirect print server to you.
Your HP Authorized Dealer will be familiar with your requirements and can provide assistance.
HP Customer Care for warranty service
For warranty service on HP Jetdirect products, call the HP Customer Care Center. See
phone numbers or
visit
http://www.hp.com/support/support_assistance and select “call hp”. The HP Customer Care
representative will help you with troubleshooting, and advise you on warranty service. When calling,
please have the following information ready:
● HP Jetdirect product you are calling about, for example, “J6039B”.
● Model number of the product, for example, “Jetdirect 200m”.
● Serial number of the product.
● Complete description of the problem.
● Proof of purchase of your product.
● Your shipping address.
Service billing (out of warranty)
When ordering a replacement unit for out-of-warranty service, you may be charged a repair cost. See
your HP Authorized Dealer or your local HP Sales and Service Office representative. Or, you can call HP
at (800) 227-8164 (USA only); prepare to supply shipping and billing addresses and payment
information.
Service outside the USA
Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to
obtain information on prices, exchange unit availability, and instructions.
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