Toner smears appear on the printed page.
Cause Solution
If toner smears appear on the leading edge of the media, the
media guides might be dirty.
Wipe the media guides with a dry, lint free cloth.
The print path needs to be cleaned. Clean the print path (see Cleaning the print path on page 26).
The media in use does not meet HP specifications (for
example, it is too moist or too rough).
Make sure that the media meets the specifications detailed
in the HP LaserJet Printer Family Print Media Guide.
The print cartridge is worn or damaged. Replace the print cartridge.
The wrong type of media is selected in the Printer
Preferences dialog box.
Open the Printer Properties dialog box, and then click
Printing Preferences. Select the correct media type from
the Type Is drop down menu. Click OK to close the Printing
Preferences dialog box, and then click OK again to close
the Printer properties dialog box.
The fuser is damaged.
Perform the
Half self-test functional check on page 107.
If the error persists, replace the fuser.
If, after replacing the fuser, the error persists, replace the
ECU.
The toner is loose, and it does not stay attached to the printed page.
Cause Solution
The media in use does not meet HP specifications (for
example, it is too moist or too rough).
Make sure that the media meets the specifications detailed
in the HP LaserJet Printer Family Print Media Guide.
The print path needs to be cleaned. Clean the print path. See Cleaning the print path on page 26.
The wrong type of media is selected in the Printer
Preferences dialog box.
Open the Printer Properties dialog box, and then click
Printing Preferences. Select the correct media type from
Table 6-3 Solving print-quality problems (continued)
98 Chapter 6 Troubleshooting ENWW
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