1. If paper has jammed in the product, clear the jam and then print a configuration page to test the
product.
2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
3. Turn the product off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the product.
LED control panel
a. Click the Start button, and then click the Programs item.
b. Click your HP product group, and then click the HP Device Toolbox item.
c. On the Systems tab, click Service.
LCD control panel
a. From the product control panel, press the Setup
button.
b. Open the Service menu.
c. Use the arrow keys to select the Cleaning mode option, and then press the OK button.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the
page that prints.
5. Print a configuration page to test the product.
LED control panel
a. Press and hold the Cancel
button until the Ready light starts blinking.
b. Release the Cancel
button.
LCD control panel
a. From the Home screen on the product control panel, touch the Setup
button.
b. Touch the Reports menu.
c. Touch the Configuration Report button.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
ENWW Solve paper feed or jam problems 75
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