Recommended action
1. Check for a dial tone on the phone line by touching the Start Fax button.
2. Unplug the telephone cord from both the product and the wall and replug the cord.
3. Verify that you are using the telephone cord that came with the product.
4. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
veries that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
5. Additional fax sending/receiving troubleshooting can be found in this document: HP LaserJet Pro MFP -
Solve problems sending or receiving faxes (includes fax error messages)(c03491494) (in English)
available in Service Access Workbench (SAW) or Channel Service Network (CSN).
No fax detected.
Description
The product answered the incoming call but did not detect that a fax machine was calling.
Recommended action
1. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
veries that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
2. Additional fax sending/receiving troubleshooting can be found in this document: HP LaserJet Pro MFP -
Solve problems sending or receiving faxes (includes fax error messages)(c03491494) (in English)
available in Service Access Workbench (SAW) or Channel Service Network (CSN).
Non-HP supply installed.
Description
A non-HP supply has been installed.
Recommended action
No action necessary.
NOTE: If customer believes they purchased a new genuine HP supply, direct them to www.hp.com/go/
anticounterfeit to verify
NOTE: Service or repairs that are required as a result of using unsupported supplies is not covered under HP
warranty.
Print failure, press [OK]. If error repeats, turn o then on.
Description
The product cannot process the page.
Recommended action
Press the OK button to continue printing the job, but output might be aected.
If the error persists, turn the power o and then on. Resend the print job.
ENWW Tools for troubleshooting 93
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