Troubleshooting 79
•
SYS:SYSTEM\SURVEY.TXT
• Current patch level
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
• Installed system software versions (TCP/IP, VP/Ix)
• Process status at time of failure, if possible
• Printouts or electronic copies (to e-mail to a support technician) of:
• Output of /etc/hwconfig command
• Output of /usr/bin/swconfig command
• Output of /etc/ifconfig command
• /etc/conf/cf.d/sdevice
• /etc/inittab
• /etc/conf/cf.d/stune
• /etc/conf/cf.d/config.h
• /etc/conf/cf.d/sdevice
• /var/adm/messages (if PANIC messages are displayed)
• If HP drivers are installed:
• Version of the EFS used
• List of drivers from the EFS
• If management agents are installed, version number of the agents
• System dumps, if they can be obtained (in case of panics)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
• Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
• IBMLAN.INI
• PROTOCOL.INI
• CONFIG.SYS
• STARTUP.CMD
• SYSLEVEL information in detail
• TRAPDUMP information (if a TRAP error occurs)
• A directory listing of:
• C:\
• C:\OS2
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