HP ML110 G2 - Novell Netware Operating Systems

Troubleshooting 78
•
Output from the following commands (performed by root):
• lspci -v
• uname -a
• cat /proc/meminfo
• cat /proc/cpuinfo
• rpm -ga
• dmesg
• lsmod
• ps -ef
• ifconfig -a
• chkconfig -list
• mount
• Contents of the following files:
• /var/log/messages
• /etc/modules.conf or etc/conf.modules
• /etc/lilo.conf or /etc/grub.conf
• /etc/fstab
• If HP drivers are installed:
• Version of the PSP used
• List of drivers from the PSP (/var/log/hppldu.log)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
Novell NetWare operating systems
Collect the following information:
• Whether the operating system was factory installed
• Operating system version number
• Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
• A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
• A list of any SET parameters that are different from the NetWare default settings
• A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
• If HP drivers are installed:
• Version of the PSP used
• List of drivers from the PSP
• Printouts or electronic copies (to e-mail to a support technician) of:
• SYS:SYSTEM\SYS$LOG.ERR
• SYS:SYSTEM\ABEND.LOG
• SYS:ETC\CPQLOG.LOG
• SYS:SYSTEM\CONFIG.TXT