Troubleshooting and Maintenance
Troubleshooting Your Computer
Startup Guide 47
If the screen is difficult to read
• Try setting the display resolution to its default setting of 1024×768 or higher,
depending on your model: click Start, Settings, Control Panel, Display, Settings
(Windows 98 or 2000) or Start, Control Panel, Appearance and Themes, Display
(Windows XP).
Hard Disk Drive Problems
If the computer’s hard drive doesn’t spin
• Make sure the computer has power. If necessary, connect the AC adapter, and make
sure it is fully plugged into a power source and into the rear of the computer.
• Remove and reinsert the hard drive. See “Replacing the Hard Disk Drive” on page 43.
If files are corrupted
• For Windows 98, run the Scandisk surface scan to check the hard disk. From the Start
menu, click Programs, Accessories, System Tools, Scandisk.
• For Windows 2000 or XP, open My Computer, select the disk you want to scan, click
File, Properties, and use the Tools tab.
• Run the virus-scanning program. See the chapter titled “Basic Operation” in the
online Reference Guide.
• Test the hard disk drive with the e-Diagtools diagnostics. See “Testing the Hardware”
on page 50.
• If necessary, you can format the hard disk and reinstall the original factory software.
See “To recover the factory installation of your hard disk” on page 53.
Keyboard and Pointing Device Problems
Use these suggestions for built-in or external devices.
If the pointer is difficult to control
• Adjust the pointer controls: click Start, Settings, Control Panel, then double-click
Mouse (Windows 98 or 2000), or click Start, Control Panel, Printers and Other
Hardware, Mouse (Windows XP).
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