Features and Support Information
Removing OmniBook Passwords
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Removing OmniBook Passwords
If you forget your password, Hewlett-Packard has a procedure to allow you to
remove it. There is a master password that will unlock each OmniBook. You
must call Technical Support and give acceptable proof-of-ownership of your
OmniBook. The fact that the OmniBook is in the hands of an HP representative
is not evidence of ownership. In addition, HP will not remove a password from
an OmniBook for anyone other than the owner, even if it involves law
enforcement agencies.
To remove the password
Send the following documentation by fax or mail
• Acceptable proof-of-ownership (sales receipt, purchase order, etc.) with
the following information:
o OmniBook’s serial number.
o Owner’s name.
o Where purchased.
o Date of purchase.
• A written password removal request should have the following information:
o Date of request.
o Requester’s name, address, and telephone number.
o From whom was the OmniBook acquired (company, store, gift, etc.).
o The OmniBook model number (such as OmniBook 7100).
o The OmniBook's serial number.
o The requester’s signature. (no typed or electronic signatures).
o If available, a secondary signature (supervisor, manager, spouse,
previous owner).
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