Troubleshooting and Maintenance 39
Troubleshooting and Maintenance
This section contains:
Troubleshooting tables in “Troubleshooting Computer Problems” on page 39.
Software repair information in “Repairing Software Problems” on page 57.
Maintenance information and guidelines in “Maintenance” on page 60.
For more information, refer to the Help and Support Center or access the Support Web site.
(See “Getting More Information” on page 35).
Refer to the documentation provided by the product manufacturer for information about
peripheral-specific problems, such as issues with a monitor or a printer.
Troubleshooting Computer Problems
These tables present some symptoms of issues you may encounter while installing, starting up,
or using your computer. The tables also provide possible solutions you can try.
The troubleshooting tables appear in the following order:
“Computer does not start” on page 40
“Power” on page 41
“Display (monitor)” on page 41
“Keyboard and mouse (with cable)” on page 43
“Wireless keyboard and mouse” on page 44
“Audio and speakers” on page 47
“Internet access” on page 49
“CD and DVD players” on page 50
“Video” on page 52
“Hardware installation” on page 53
“Performance” on page 55
“Wireless devices” on page 55
“Remote control” on page 56
“Memory card reader” on page 56
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