Troubleshooting and Maintenance
Getting Assistance for Your Notebook
Reference Guide 107
If you can’t log in to Netware servers
• If a Netware server is using IPX/SPX protocol, you may need to force your frame
type to match the server’s frame type. Check with your network administrator.
If the notebook stops responding after booting
• Check whether you have a TCP/IP network with no DHCP server. This can cause a
long delay at startup because DHCP is enabled. Contact your network administrator
to determine the proper TCP/IP configuration.
Memory problems
If a message says you are out of memory
• Make sure drive C is not running low on free space.
• Use the memory troubleshooter in Windows Help and Support.
• If you are having memory problems while running MS-DOS programs, use the
application and software problems troubleshooter in Windows Help and Support.
• Not all third-party memory cards have been tested for use with the notebook. Please
check the HP Notebook Web site (www.hp.com/notebooks) for a list of approved and
tested memory cards.
• Test your notebook’s memory with the e–Diagtools diagnostics—see “Testing the
Hardware” on page 120.
If memory doesn’t increase after adding RAM
• Make sure your notebook is using only DDR 266 RAM modules.
Modem problems
If the modem seems slow
• Check for excess static or noise on the line, which reduces the overall transmission
speed. If necessary, contact your telephone company about fixing this type of
problem.
• If you’re dialing internationally, line noise is often difficult or impossible to
eliminate.
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