HP Pavilion XZ335 - Getting Assistance for Your Notebook; To Get Help from HP Instant Support; Audio Problems

Troubleshooting and Maintenance
Getting Assistance for Your Notebook
Reference Guide 99
Getting Assistance for Your Notebook
To get help from HP Instant Support
To get online technical support for your notebook, click Start, Help and Support (or All
Programs), HP Instant Support.
Audio problems
If no sound is audible
• Press Fn+Page Up several times.
• If available, press the rear volume control several times.
• Click the speaker icon on the taskbar, and make sure Mute is not checked and the
Volume slider is not set to the bottom.
• If available, press the mute button on the right side of the notebook once or twice
until the indicator light goes off.
If sound does not record
• Check the software controls for recording sound: click Start, All Programs,
Accessories, Entertainment, Sound Recorder.
• In Volume Control, click Options, Properties, and make sure the microphone is
enabled in the recording controls.
• Test the audio with the e–Diagtools diagnostics—see “Testing the Hardware” on page
120.
If you hear a loud high-pitched whine (feedback) from the speakers
• In Volume Control, try reducing the master volume.
• In Volume Control, click Options, Properties, and select the microphone option for
the playback settings. Then in Volume Control, make sure the microphone is muted.
• Avoid using the built-in microphone and built-in speakers at the same time.