HP Support and Service
Getting Assistance for Your Notebook
134 Reference Guide
Note
Your HP notebook has regional support and service in selected countries, and it
currently is supported only in the country/region in which it is purchased and marketed.
If you are outside the country/region of purchase, you must cover the cost of shipping
your notebook to the appropriate HP authorized repair site.
If you are uncertain about the support available for your notebook, please contact our
Customer Care Center—see “To contact HP for support or service” on page 131.
If your notebook is no longer under warranty. Contact an HP-Authorized reseller or
the HP Customer Care Center—see “To contact HP for support or service” on page 131.
The support provider will let you know about repair charges and processes.
To prepare your notebook for shipment
See “To receive repair service,” above, to determine if your notebook must be sent in for
service. If so, prepare your notebook for shipment as follows.
1. Important: Back up your hard disk drive. The hard disk may need to be replaced or
reformatted while your notebook is being repaired.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following before you send your notebook for service:
• PC Cards.
• AC adapter and power cord.
• Any removable media, such as CDs, DVDs, or floppy disks.
• Any hardware not involved in the problem and not requested for repair.
3. When sending your notebook to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage to the unit in
transit.
Note
If the hard disk drive is defective, you will receive a replacement drive that is either
unformatted or loaded with software for verification. You should restore the notebook’s
original software using your Recovery CDs or DVDs (see “To recover the factory
installation of your hard disk” on page 125) or other recovery method.
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