HP Support and Service
Getting Assistance for Your Notebook
Reference Guide 133
Malaysia (Penang) +60-3-2695-2566 Norway
(Norwegian/Swedish)
+47-22-11-6299
Malaysia (outside Penang) +03-2695-2566 Poland +48-22-865-98-00
New Zealand +64-9-356-6640 Portugal +351-21-317-6333
People’s Republic of China +800-810-5959 Romania +40 (1) 315-44-42
Philippines +63-2-867-3551 Russia (Moscow) +7-095-797-3520
Singapore +65-272-5300 Russia (St. Petersburg) +7-812-346-7997
Taiwan +0800-010055 Spain +34-902-321-123
Thailand +66-2-661-4000 Sweden +46 (0) 8-619-2170
Vietnam +84 (0) 8-823-
4530
Switzerland +41 (0) 848-80-11-
11
Turkey +90-216-579-71-71
Ukraine +7 (380-44) 490-
3520
United Kingdom +44 (0) 207-512-52-
02
For best service, have as much of the following information as possible when you call.
• Your notebook’s model and serial number.
• Your notebook’s operating system.
• Any messages displayed when the problem occurred.
• Were there any changes to the notebook, software, related hardware, or accessories
before this occurred? Can you re-create the problem?
To receive repair service
If the HP notebook product is not normally sold by HP in the country/region of use, it
must be returned for service to a country/region in which it is sold and supported.
If your notebook is under warranty. To receive warranty repair service for Omnibook
or Pavilion Series notebook, contact the HP Customer Care Center—see “To contact HP
for support or service” on page 131. The support technician will help qualify your unit for
warranty repair based on the warranty applicable to your unit and original purchase date,
and will provide you with repair processes. Warranty service may include the cost of
shipping, handling, duties, taxes, freight, or fees to or from the service location.
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