Troubleshooting and Maintenance
Testing the Hardware
120 Reference Guide
Testing the Hardware
The e–Diagtools hardware diagnostic program included with your notebook provides two
levels of testing:
• Automated testing using its basic hardware test.
• Advanced testing using individual hardware tests.
The tests are designed to run after the system reboots. This ensures that the notebook will
be in a predictable state, so the diagnostic program can properly test the hardware
components. The tests are non-destructive and are intended to preserve the state of the
notebook. The notebook reboots when you exit the program so drivers can be loaded.
To run the e–Diagtools diagnostic test
Running basic tests and documenting the results
1. In Windows, click Start, All Programs, Hewlett-Packard, Notebook, HP e–Diagtools,
e–Diagtools for Windows.
2. Click Support Ticket, and then click Update. e–Diagtools creates a new support
ticket.
3. When e–Diagtools displays a dialog box about restarting the notebook, close all files
and applications before clicking Yes.
Viewing the support ticket
1. In Windows, click Start, All Programs, Hewlett-Packard, Notebook, HP e–Diagtools,
e–Diagtools for Windows.
2. Click View to display the Support Ticket.
3. To add information about your problem, click Comments and type the information,
then click OK.
To save or print the Support Ticket, click Save As or Print.
To e-mail the Support Ticket to your support agent, click e-Mail. The first time you
make an e-mail connection from this program, click Change Settings in the Connect
window and enter the settings recommended by your support agent.
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