Troubleshooting the Poly Studio Base Kit
G9 Plus
8
Use the following information to troubleshoot issues with your Poly Studio Base Kit G9 Plus.
Access device and system information on the Poly TC10
Device and system information can be useful for troubleshooting issues with your system, particularly
when engaging with our support team.
You can access device settings useful without an admin login.
1. Tap the Poly button at the bottom of the Poly TC10 screen (or swipe in from the left of the screen).
2. Select Settings.
3. In the Information panel, the following device information displays:
● Software versions
● Hardware version
● Windows version
● Serial number
Reset pairing between Poly TC10 and HP Mini IP Conferencing
PC
If the Poly TC10 becomes unpaired or you have issues getting the pairing to work, reset pairing to clear
the current pairing configuration between the touch controller and the paired PC and reinitiate pairing.
If you unplug a Poly TC10 from a PC without disconnecting it in the admin settings, then try to pair it with
another PC, the Poly TC10 may show that it's paired but not work correctly.
1. Tap the Poly button at the bottom of the Poly TC10 screen (or swipe in from the left of the screen).
2. Go to Settings > Admin Settings.
3. Enter the admin login credentials.
Troubleshooting the Poly Studio Base Kit G9 Plus
17
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