4. Select Reset Pairing.
Pairing is reset and the Poly TC10 is ready to plug into the PC for automatic pairing.
Access the HP Mini IP Conferencing PC G9 sys logs
The HP Mini IP Conferencing PC G9 sys logs are kept on the PC syslog server.
The following log information is stored:
Table 8-1 Type of information logged
Control Service Touch Interface HDMI Ingest Lens Room
Pairing Actions Touch Actions Connection Status Service Information
System Info PIR Actions w/ time Connected Devices
Language & Time Settings LED Activations Lens Cloud Messages
IP and Serial# Info from all
devices
HID Functions FW update Process
Mac Addresses from All
devices
Device Settings
Service functions &
executions
MTR Communications
■
Access the HP Mini IP Conferencing PC G9 sys logs at the following locations:
● C:\windows\System32\config\systemprofile\appdata\roaming\hpqlog
– System and applications logs (primary location)
● C:\users\skype\AppData\Roaming\hpqlog
– HP Control Application logs
● C:\ProgramData\Poly\Logs\Lens Control Service
– Lens Room Service logs
Unable to update Poly TC10
If you have issues with updating the Poly TC10, ensure that your firewall allows updates from
‘swupdate.lens.poly.com’.
Your company’s IT team must also ensure that firewall rules don’t block this traffic.
For more information, see the Lens Firewall configuration here: https://info.lens.poly.com/docs/begin/
ports-and-protocols
18
Chapter 8 Troubleshooting the Poly Studio Base Kit G9 Plus
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