Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created (select models only), you must purchase Windows 8 operating system
media to reboot the computer and repair the operating system. For additional information, see
Using the Windows recovery tools
To recover information you previously backed up:
▲
From the Start screen, type h, and then select Help and Support.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All
files you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover
your operating system and programs using the Windows 8 operating system DVD and the Driver
Recovery media (both purchased separately). For additional information, see
Using Windows 8
operating system media (purchased separately) on page 110.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After
Windows has loaded, press and hold the shift key while clicking Restart.
4. Select Troubleshoot, select Advanced Options, and then select Automatic Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support. From the Start screen, type h, and then select Help and
Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
Windows 8 - Backup and recovery 109
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