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Troubleshooting
HP Customer Support Services
HP Customer Support Services
If you are still having trouble with your switch, ProCurve Networking
offers support 24 hours a day, seven days a week through the use of
a number of automated electronic services. See the Customer
Support/Warranty booklet that came with your switch for information
on how to use these services to get technical support. The ProCurve
Networking Web site,
http://www.procurve.com also provides up-to-
date support information.
Additionally, your ProCurve Networking authorized network reseller
can provide you with assistance, both with services that they offer
and with services offered by ProCurve Networking.
Before Calling Support
Before calling your networking dealer or HP Support, to make the
support process most efficient, you first should have retrieved the
following information:
Information Item Information Location
• product identification the front of the switch
• details about the switch’s status
including the software (OS) ver-
sion, a copy of the switch configu-
ration, a copy of the switch Event
Log, and a copy of the switch sta-
tus and counters information
Web interface
• copy of your network topology
map, including network addresses
assigned to the relevant devices
your network records
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