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HP ProDesk 490 G1 User Manual

HP ProDesk 490 G1
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Solving general problems
You may be able to easily resolve the general problems described in this section. If a problem persists
and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation,
contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to cool
before touching.
Computer appears locked up and will not turn off when the power button is pressed.
Cause Solution
Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds
until the computer turns off.
2. Disconnect the power cord from the electrical outlet.
Computer will not respond to keyboard or mouse.
Cause Solution
Computer is in Sleep state. To resume from Sleep state, press the power button.
CAUTION: When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you will
lose any unsaved data.
System has locked up. Restart computer.
Computer date and time display is incorrect.
Cause Solution
RTC (real-time clock) battery may need to be replaced.
NOTE: Connecting the computer to a live AC outlet
prolongs the life of the RTC battery.
Reset the date and time under Control Panel (Computer
Setup can also be used to update the RTC date and time). If
the problem persists, replace the RTC battery. See the
Removal and Replacement section for instructions on installing
a new battery, or contact an authorized dealer or reseller for
RTC battery replacement.
To access Control Panel in Windows 7, select Start, and then
select Control Panel.
To access Control Panel in Windows 8, from the Start screen,
type c, and then select Control Panel from the list of
applications.
154 Chapter 8 Troubleshooting without diagnostics

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HP ProDesk 490 G1 Specifications

General IconGeneral
Tcase72.72 °C
Bus typeDMI2
SteppingC0
Processor cache8 MB
Processor cores4
System bus rate5 GT/s
Processor familyIntel® Core™ i7
Processor seriesIntel Core i7-4700 Desktop series
Processor socketLGA 1150 (Socket H3)
Processor threads8
Processor codenameHaswell
Processor frequency3.4 GHz
Processor cache typeSmart Cache
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version3.0
Processor boost frequency3.9 GHz
Processor operating modes64-bit
ECC supported by processorNo
PCI Express configurations1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)84 W
Number of processors installed1
Maximum number of PCI Express lanes16
Memory types supported by processorDDR3-SDRAM
Memory voltage supported by processor1.5 V
Memory clock speeds supported by processor1333, 1600 MHz
Memory bandwidth supported by processor (max)25.6 GB/s
Maximum internal memory supported by processor32 GB
Memory slots4x DIMM
Internal memory16 GB
Memory channelsDual-channel
Memory clock speed1600 MHz
Maximum internal memory- GB
HDD size3.5 \
HDD speed7200 RPM
HDD interfaceSATA
Storage mediaHDD
Optical drive typeDVD Super Multi
Card reader integratedYes
Total storage capacity1000 GB
Intel segment taggingEnterprise, Small Business
Intel® Virtualization Technology (Intel® VT)VT-d, VT-x
On-board graphics card ID0x412
Discrete graphics card modelNVIDIA® GeForce® GT 630
On-board graphics card modelIntel® HD Graphics 4600
Discrete graphics card memory2048 GB
Discrete graphics memory typeGDDR3
On-board graphics card familyIntel® HD Graphics
Maximum on-board graphics card memory2 GB
On-board graphics card OpenGL version4.3
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version11.2/12
On-board graphics card dynamic frequency (max)1200 MHz
Number of displays supported (on-board graphics)3
Bundled softwareHP Client Security\\r HP Trust Circles Standard\\r HP Wireless HotSpot\\r HP PageLift\\r HP Recovery Manager\\r HP Support Assistant\\r HP ePrint\\r CyberLink PowerDVD\\r CyberLink Power2Go\\r Buy Office
Recovery operating systemWindows 8.1 Pro
Operating system installedWindows 7 Professional
Cabling technology10/100/1000Base-T(X)
Ethernet LAN data rates10, 100, 1000 Mbit/s
HDMI ports quantity0
PS/2 ports quantity2
USB 2.0 ports quantity6
Chassis typeMicro Tower
Product colorBlack
Country of originChina
Audio systemRealtek ALC221
Product typePC
Motherboard chipsetIntel® H87
Scalability1S
Processor codeSR149
Processor ARK ID75122
Intel TSX-NI version0.00
Processor package size37.5 x 37.5 mm
Supported instruction setsAVX 2.0, SSE4.1, SSE4.2
Thermal solution specificationPCG 2013D
Intel Identity Protection Technology version1.00
Power supply300 W
Sustainability certificatesENERGY STAR
Weight and Dimensions IconWeight and Dimensions
Depth402 mm
Width182.8 mm
Height357 mm
Weight7140 g

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