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HP ProDesk 490 G1 User Manual

HP ProDesk 490 G1
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Solving front panel component problems
If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.
A USB device, headphone, or microphone is not recognized by the computer.
Cause Solution
Device is not properly connected. 1. Turn off the computer.
2. Reconnect the device to the front of the computer and
restart the computer.
The device does not have power. If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.
The correct device driver is not installed. 1. Install the correct driver for the device.
2. You might need to reboot the computer.
The cable from the device to the computer does not work. 1. If possible, replace the cable.
2. Restart the computer.
The device is not working. 1. Replace the device.
2. Restart the computer.
USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that the USB ports
are set to Enabled in Security > USB Security.
Solving Internet access problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause Solution
Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.
Web browser is not set up properly. Verify that the Web browser is installed and set up to work
with your ISP.
Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a “power” LED
light on the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted
due to bad weather.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED
light on the front of the cable/DSL modem will be on.)
186 Chapter 8 Troubleshooting without diagnostics

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HP ProDesk 490 G1 Specifications

General IconGeneral
Tcase72.72 °C
Bus typeDMI2
SteppingC0
Processor cache8 MB
Processor cores4
System bus rate5 GT/s
Processor familyIntel® Core™ i7
Processor seriesIntel Core i7-4700 Desktop series
Processor socketLGA 1150 (Socket H3)
Processor threads8
Processor codenameHaswell
Processor frequency3.4 GHz
Processor cache typeSmart Cache
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version3.0
Processor boost frequency3.9 GHz
Processor operating modes64-bit
ECC supported by processorNo
PCI Express configurations1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)84 W
Number of processors installed1
Maximum number of PCI Express lanes16
Memory types supported by processorDDR3-SDRAM
Memory voltage supported by processor1.5 V
Memory clock speeds supported by processor1333, 1600 MHz
Memory bandwidth supported by processor (max)25.6 GB/s
Maximum internal memory supported by processor32 GB
Memory slots4x DIMM
Internal memory16 GB
Memory channelsDual-channel
Memory clock speed1600 MHz
Maximum internal memory- GB
HDD size3.5 \
HDD speed7200 RPM
HDD interfaceSATA
Storage mediaHDD
Optical drive typeDVD Super Multi
Card reader integratedYes
Total storage capacity1000 GB
Intel segment taggingEnterprise, Small Business
Intel® Virtualization Technology (Intel® VT)VT-d, VT-x
On-board graphics card ID0x412
Discrete graphics card modelNVIDIA® GeForce® GT 630
On-board graphics card modelIntel® HD Graphics 4600
Discrete graphics card memory2048 GB
Discrete graphics memory typeGDDR3
On-board graphics card familyIntel® HD Graphics
Maximum on-board graphics card memory2 GB
On-board graphics card OpenGL version4.3
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version11.2/12
On-board graphics card dynamic frequency (max)1200 MHz
Number of displays supported (on-board graphics)3
Bundled softwareHP Client Security\\r HP Trust Circles Standard\\r HP Wireless HotSpot\\r HP PageLift\\r HP Recovery Manager\\r HP Support Assistant\\r HP ePrint\\r CyberLink PowerDVD\\r CyberLink Power2Go\\r Buy Office
Recovery operating systemWindows 8.1 Pro
Operating system installedWindows 7 Professional
Cabling technology10/100/1000Base-T(X)
Ethernet LAN data rates10, 100, 1000 Mbit/s
HDMI ports quantity0
PS/2 ports quantity2
USB 2.0 ports quantity6
Chassis typeMicro Tower
Product colorBlack
Country of originChina
Audio systemRealtek ALC221
Product typePC
Motherboard chipsetIntel® H87
Scalability1S
Processor codeSR149
Processor ARK ID75122
Intel TSX-NI version0.00
Processor package size37.5 x 37.5 mm
Supported instruction setsAVX 2.0, SSE4.1, SSE4.2
Thermal solution specificationPCG 2013D
Intel Identity Protection Technology version1.00
Power supply300 W
Sustainability certificatesENERGY STAR
Weight and Dimensions IconWeight and Dimensions
Depth402 mm
Width182.8 mm
Height357 mm
Weight7140 g

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