HP ProDesk 490 G1 User Manual

Solving audio problems ........................................................................................................ 169
Solving printer problems ....................................................................................................... 171
Solving keyboard and mouse problems .................................................................................. 172
Solving Hardware Installation Problems .................................................................................. 174
Solving Network Problems .................................................................................................... 177
Solving memory problems ..................................................................................................... 180
Solving processor problems ................................................................................................... 182
Solving CD-ROM and DVD problems ...................................................................................... 183
Solving USB flash drive problems ........................................................................................... 185
Solving front panel component problems ................................................................................. 186
Solving Internet access problems ............................................................................................ 186
Solving software problems .................................................................................................... 188
9 POST error messages .................................................................................................... 190
POST numeric codes and text messages .................................................................................. 191
Interpreting POST diagnostic front panel LEDs and audible codes .............................................. 199
10 Password security and resetting CMOS ....................................................................... 203
Resetting the password jumper ............................................................................................... 204
Clearing and resetting the CMOS .......................................................................................... 205
11 HP PC Hardware Diagnostics ...................................................................................... 207
Why run HP PC Hardware Diagnostics ................................................................................... 207
How to access and run HP PC Hardware Diagnostics ............................................................... 207
Downloading HP PC Hardware Diagnostics to a USB device ..................................................... 208
12 System backup and recovery ...................................................................................... 209
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 ....................................... 209
Creating recovery media and backups .................................................................... 209
Restoring and recovering using Windows tools ......................................................... 210
Using Reset when the system is not responding .......................................... 210
Recovery using the Windows recovery USB flash drive ............................... 211
Recovery using Windows operating system media (purchased separately) .... 211
Backing up, restoring, and recovering in Windows 7 ............................................................... 212
Creating recovery media ........................................................................................ 212
Creating recovery media using HP Recovery Manager (select models only) ... 213
Creating recovery discs with HP Recovery Disc Creator (select models only) . . 214
Creating recovery discs ............................................................ 214
Backing up your information .................................................................... 215
System Restore ...................................................................................................... 215
ix

HP ProDesk 490 G1 Specifications

General

Tcase	72.72 °C
Bus type	DMI2
Stepping	C0
Processor cache	8 MB
Processor cores	4
System bus rate	5 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-4700 Desktop series
Processor socket	LGA 1150 (Socket H3)
Processor threads	8
Processor codename	Haswell
Processor frequency	3.4 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	3.9 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	84 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-SDRAM
Memory voltage supported by processor	1.5 V
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
Memory slots	4x DIMM
Internal memory	16 GB
Memory channels	Dual-channel
Memory clock speed	1600 MHz
Maximum internal memory	- GB
HDD size	3.5 \
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi
Card reader integrated	Yes
Total storage capacity	1000 GB
Intel segment tagging	Enterprise, Small Business
Intel® Virtualization Technology (Intel® VT)	VT-d, VT-x
On-board graphics card ID	0x412
Discrete graphics card model	NVIDIA® GeForce® GT 630
On-board graphics card model	Intel® HD Graphics 4600
Discrete graphics card memory	2048 GB
Discrete graphics memory type	GDDR3
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	2 GB
On-board graphics card OpenGL version	4.3
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.2/12
On-board graphics card dynamic frequency (max)	1200 MHz
Number of displays supported (on-board graphics)	3
Bundled software	HP Client Security\\r HP Trust Circles Standard\\r HP Wireless HotSpot\\r HP PageLift\\r HP Recovery Manager\\r HP Support Assistant\\r HP ePrint\\r CyberLink PowerDVD\\r CyberLink Power2Go\\r Buy Office
Recovery operating system	Windows 8.1 Pro
Operating system installed	Windows 7 Professional
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
HDMI ports quantity	0
PS/2 ports quantity	2
USB 2.0 ports quantity	6
Chassis type	Micro Tower
Product color	Black
Country of origin	China
Audio system	Realtek ALC221
Product type	PC
Motherboard chipset	Intel® H87
Scalability	1S
Processor code	SR149
Processor ARK ID	75122
Intel TSX-NI version	0.00
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2013D
Intel Identity Protection Technology version	1.00
Power supply	300 W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	402 mm
Width	182.8 mm
Height	357 mm
Weight	7140 g