HP ProDesk 600 G4 SFF User Manual

There is no sound or very weak sound is detected by the headset microphone.
Cause Solution
connector. To solve the issue, use a CTIA style headset or a
commercially available adapter that will convert from OMTP to CTIA
signaling.
There is no sound or sound volume is too low.
Cause Solution
The application is set to use a dierent audio device than speakers. Some graphics cards support audio over the DisplayPort connection
(if applicable), so multiple audio devices may be listed in Device
Manager. Make sure the correct device is being used.
To access Device Manager, type device manager in the taskbar
search box, and then select Device Manager from the list of
applications.
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a dierent audio
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
Solving printer problems
If you encounter printer problems, see the documentation that came with the printer and to the common causes
and solutions listed in the following table.
Printer will not print.
Cause Solution
Printer is not turned on and online. Turn the printer on and make sure it is online.
The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key + r, type cmd in
the Open box, and then click OK.
If you are on a network, you may not have made the connection
to the printer.
Make the proper network connections to the printer.
Printer may have failed. Run printer self-test.
Printer will not turn on.
Cause Solution
The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet.
74 Chapter 6 Troubleshooting without diagnostics

HP ProDesk 600 G4 SFF Specifications

General

Operating System	Windows 10 Pro
Form Factor	Small Form Factor (SFF)
Chipset	Intel Q370
RAM	4 GB up to 64 GB DDR4-2666 SDRAM (Transfer rates up to 2666 MT/s.)
Graphics	Intel UHD Graphics 630
Optical Drive	Optional DVD-RW
Network	Intel I219LM Gigabit Network Connection
Dimensions	270 x 296 x 95 mm
Weight	4.6 kg
Power Supply	180 W internal power supply, active PFC
Expansion Slots	1 PCIe x16, 1 PCIe x1, 1 M.2
Front Ports	1 headphone/microphone combo, 2x USB 3.1 Gen 1
Rear Ports	4 USB 3.1 Gen 1, 2 USB 2.0, 1 RJ-45
Processor	Intel Core i3-8100, i3-8300, i5-8500, i5-8600, i7-8700 (8th generation Intel Core processors)
Ports	Optional: 1 HDMI 2.0; 1 serial