Diagnostic tools 81
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.
7. Enter the product ID and press the Enter key.
8. Press the F10 key to confirm exiting System Utilities. The server automatically reboots.
HP ProLiant Pre-boot Health Summary
If the server does not power on, you can use Dedicated iLO management to display diagnostic information
on an external monitor. This feature is supported on servers that support external video and have a UID
button. When power is available to the server but the server is not powered on, iLO runs on auxiliary power
and can take control of the server video adapter to display the HP ProLiant Pre-boot Health Summary.
For additional information, see the HP iLO 4 User Guide on the HP website (http://www.hp.com/go/ilo) or
the HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting.
The HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:
• English (http://www.hp.com/support/Gen9_TSG_en)
• French (http://www.hp.com/support/Gen9_TSG_fr)
• Spanish (http://www.hp.com/support/Gen9_TSG_es)
• German (http://www.hp.com/support/Gen9_TSG_de)
• Japanese (http://www.hp.com/support/Gen9_TSG_ja)
• Simplified Chinese (http://www.hp.com/support/Gen9_TSG_zh_cn)
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, boot the server using Intelligent Provisioning.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP
Insight Diagnostics Online Edition is also available in the SPP.
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 81) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the HP website (http://www.hp.com/go/supportos).
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