HP ProLiant DL380 Generation9 (Gen9)
c04375627 – DA – 15034 North America — Version 7 — February 17, 2015
HP Technology Services delivers confidence, reduces risk and helps customers realize agility and stability.
Connect to HP to help prevent problems and solve issues faster. Our support technology lets you to tap into the
knowledge of millions of devices and thousands of experts to stay informed and in control, anywhere, any time.
Protect your business
beyond warranty with
HP Care Pack Services
HP Care Pack Services enable you to order the right service level, length of coverage and response time as you
purchase your new server, giving you full entitlement for the term you select.
Optimized Support
recommendation
HP Proactive Care - Call to Repair commitment, 24x7 coverage, three year Care Pack Service
Prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and proactive consultations
when your products are connected to HP. Includes enhanced escalation management and the industry’s highest
level of hardware support commitment – hardware will be returned to operating conditions within six (6) hours
after you open your case. Comes with collaborative software call management with two hour call back to
reduce troubleshooting.
As a leading global support provider for Microsoft, Red Hat, VMware, SUSE and other operating systems, HP is
able to simplify and shorten your time to resolution with one call for hardware or software
questions. http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf.
HP ProLiant Server Hardware Installation
Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal disruption to
your IT and business operations. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf.
Standard Support
recommendation
HP Proactive Care - 24x7 coverage, three year Care Pack Service
This service helps prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and
proactive consultations when your products are connected to HP. Includes four hour response for hardware, and
collaborative call management for software with a two hour callback.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf.
HP ProLiant Hardware Installation
Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal disruption to
your IT and business operations. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf.
Data Center Platform Consulting Services
These services help modernize key systems and leverage new technology to support a changing business
climate and prepare you for the new style of IT. HP understands the needs of the data center of the future and
will serve as your guide for the journey. http://www.hp.com/services/consulting
Data Privacy Services
Protect your data through better media management. HP Data privacy services help manage and protect
sensitive data. http://www.hp.com/services/dataprivacy
Factory Express for Servers and storage
HP Factory Express offers configuration, customization, integration and deployment services for HP servers and
storage products. Choose how your factory solutions are built, tested, integrated, shipped and deployed.
http://www.hp.com/go/factory-express.
HP Foundation Care
Hardware and software support services provide easy connection to HP to resolve support issues
quickly. Includes collaborative call management for industry leading software; full software support may also
be purchased, giving you one place to call for help. http://www.hp.com/services/foundationcare.
Additional HP Care Pack services can be found at: http://www.hp.com/go/cpc.
HP will provide HP-supported replacement parts and materials necessary to maintain the covered hardware
product in operating condition, including parts and materials for available and recommended engineering
improvements.
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