HP Insight Diagnostics ................................................................................................................................ 48
Keeping the system current .......................................................................................................................... 48
Drivers ............................................................................................................................................ 48
Subscriber's choice .......................................................................................................................... 48
Embedded SATA RAID feature ..................................................................................................................... 49
Required hardware .......................................................................................................................... 49
Configuring the SATA RAID feature .................................................................................................... 50
USB diskette and CD-ROM drives ...................................................................................................... 53
Installing an operating system ............................................................................................................ 54
Troubleshooting .......................................................................................................................... 55
Pre-diagnostic steps .................................................................................................................................... 55
Important safety information .............................................................................................................. 55
Symptom information ........................................................................................................................ 57
Preparing the server for diagnosis ...................................................................................................... 57
Common problem resolution .............................................................................................................. 58
Troubleshooting flowcharts .......................................................................................................................... 61
Start diagnosis flowchart ................................................................................................................... 62
General diagnosis flowchart .............................................................................................................. 62
Power-on problems flowchart ............................................................................................................. 64
POST problems flowchart .................................................................................................................. 66
OS boot problems flowchart .............................................................................................................. 68
Server fault indications flowchart ....................................................................................................... 69
Hardware problems ................................................................................................................................... 71
Power problems ............................................................................................................................... 72
General hardware problems ............................................................................................................. 73
Internal system problems ................................................................................................................... 75
System open circuits and short circuits ................................................................................................ 83
External device problems .................................................................................................................. 84
Audio problems ............................................................................................................................... 85
Printer problems ............................................................................................................................... 85
Mouse and keyboard problems ......................................................................................................... 85
Modem problems ............................................................................................................................. 86
Network controller problems ............................................................................................................. 88
Software problems ..................................................................................................................................... 89
Operating system problems ............................................................................................................... 89
Operating system updates ................................................................................................................. 90
Restoring to a backed-up version ....................................................................................................... 90
When to reconfigure or reload software ............................................................................................. 91
Linux operating systems .................................................................................................................... 91
Application software problems .......................................................................................................... 91
Firmware maintenance ............................................................................................................................... 92
Types of ROM.................................................................................................................................. 92
ROMPaq utility diskette or USB drive key ............................................................................................
93
Current firmware versions ................................................................................................................. 93
Updating firmware ........................................................................................................................... 94
Drivers ............................................................................................................................................ 94
Contacting HP ........................................................................................................................................... 94
Contacting HP technical support or an authorized reseller .................................................................... 94
Server information you need .............................................................................................................. 95
Operating system information you need ............................................................................................. 95
Battery replacement .................................................................................................................... 98
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