HP Sprout User Manual

3. Select the option for software and driver downloads, and then type your computer model number in the
search box.
4. Press enter, and then follow the on-screen instructions.
NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's website for
the latest software.
Power problems
Sprout will not turn on or start
1. Test the AC outlet by connecting a dierent electrical device to it.
2. Reconnect the computer's cables, being sure that the connection from the power cord to the computer
and the connection from the power cord to the AC outlet are secure.
3. Try to turn on Sprout.
●
If the power lights turn on, the power cord is working properly.
●
If the connections are secure and the power lights remain o, the power cord is not functioning and
should be replaced.
Contact support for information about obtaining a replacement power cord.
Hard drive error
1. Press the ctrl+alt+delete keys simultaneously.
2. Select the Power icon in the lower-right corner of the screen, and then select Restart.
– or –
Press and hold the power button on Sprout for 5 or more seconds to turn o Sprout, and then press the
power button to turn on Sprout.
3. If Windows opens, immediately back up all important information to an external hard drive.
4. Whether Windows started or not, contact support. Either the hard drive or the system board may need
to be replaced.
Sprout is not responding
Use the Windows Task Manager to close any programs that are not responding.
1. Press the ctrl+alt+delete keys.
2. Select Task Manager.
3. Select any program that is not responding, and then select End Task.
If closing programs does not work, restart Sprout.
1. Press the ctrl+alt+delete keys.
2. Select the Power icon, and then select Restart.
– or –
Press and hold the power button for 5 or more seconds to turn o Sprout, and then press the power
button to turn on Sprout.
Power problems 43

HP Sprout Specifications

General

Full HD	Yes
Screen shape	Flat
Display diagonal	23 \
Touch technology	Multi-touch
Native aspect ratio	16:9
Detachable display	No
Storage drive interface	Serial ATA
Tcase	71.35 °C
Bus type	DMI
Stepping	C0
Processor code	SR1QM
Processor cache	8 MB
Processor cores	4
Processor model	i7-4790S
System bus rate	5 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-4700 Desktop series
Processor socket	LGA 1150 (Socket H3)
Processor threads	8
Processor codename	Haswell
Number of QPI links	0
Processor frequency	3.2 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	4 GHz
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	65 W
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-SDRAM
Memory channels supported by processor	Dual
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
Memory slots	2
Internal memory	8 GB
Memory slots type	SO-DIMM
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
Maximum internal memory	16 GB
Memory layout (slots x size)	2 x 4 GB
HDD speed	5400 RPM
HDD interface	SATA
Storage media	Hybrid-HDD
Hybrid-HDD cache type	Flash
Total storage capacity	1000 GB
Compatible memory cards	SD, SDHC, SDXC
Number of storage drives installed	1
On-board graphics card ID	0x412
Discrete graphics card model	NVIDIA® GeForce® GT 745A
On-board graphics card model	Intel® HD Graphics 4600
Discrete graphics card memory	2048 GB
Discrete graphics memory type	GDDR3
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.7 GB
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.1
On-board graphics card dynamic frequency (max)	1200 MHz
Number of displays supported (on-board graphics)	3
Audio system	DTS Studio Sound
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
Top Wi-Fi standard	Wi-Fi 4 (802.11n)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Operating system installed	Windows 8.1
Scalability	1S
Processor ARK ID	80808
Intel TSX-NI version	0.00
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2013C
Intel® Smart Response Technology	-
Intel Identity Protection Technology version	1.00
Product color	Silver
Country of origin	China
Product type	All-in-One PC
Motherboard chipset	Intel® H97
Total megapixels	1 MP
AC adapter power	350 W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth (with stand)	577 mm
Width (with stand)	594 mm
Height (with stand)	605 mm
Weight (with stand)	15280 g