Diagnostics and troubleshooting50
Tape Movement
Tape stuck in drive. 1. Power cycle the autoloader, allow it to complete initialization,
which in rare cases can take as long as 10 minutes, and then
retry unloading the tape using the autoloader operator’s
panel controls.
2. Allow the tape drive to complete all operations. This may take
as long as ten minutes if you reset or cycle power on the
autoloader while the cartridge is positioned at the physical
end of the media.
3. Make sure that the backup software is not reserving the slot or
preventing the tape drive from ejecting the cartridge. The
backup software needs to cancel the reservation and any
hold it has on the tape drive. Temporarily disconnecting the
autoloader from the host server and power cycling eliminates
the host and its software as a problem source.
4. Contact your service representative.
Tape stuck in storage slot. See ”Removing stuck tapes from slots” on page 54.
Media
Cleaning or data cartridge
incompatible with drive.
Make sure you are using data and cleaning cartridges that are
compatible with the drive and model of your autoloader (see
”Cartridge type” on page 28). The autoloader automatically
unloads incompatible cartridges, the Media Attention LED flashes,
and an exclamation point (!) displays in the inventory display for
the indicated slot number. You will need to export the media in
order to clear the state.
Problem Solution
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