Service and Support
Technology Services for increased uptime, productivity and ROI
Trust HP storage technology experts for every level of service and support. Our integrated portfolio of
services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage Systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-
critical and standard business computing.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offers a full spectrum of customer care-
from technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire
lifecycle to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our
support recommendations meet your needs, we can tailor a service solution for your unique support
requirements. Only HP brings together deep expertise, proactive and business critical support and a strong
partner network-together with, a full set of infrastructure services designed to power a Converged
Infrastructure.
Optimized Care
- delivers
best performance and
stability through
deployment and proactive
management practices
HP Proactive Care 24x7
- for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized infrastructure. Plus, HP Proactive Select 20 credits per year, select from an
extensive menu of consultancy and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
Additional Option:
HP Proactive Care Personalized Suppor
t - The HP Proactive Care Personalized Support option allows for
an increased personalization of the Proactive Care support experience through the assignment of an
Account Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
The ASM will develop an annual support plan, provide four days of operational and technical advice, and
conduct
For more information
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
QuickSpecs
HP StoreVirtual 4000 Storage
Service and Support, HP Care Pack, and Warranty Information
DA - 14437 Worldwide — Version 13 — December 9, 2013
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