HPRT TP80C User Manual

TP80C User Manual
26
6 TROUBLESHOOTING
Your printer is very reliable, but occasionally problems may occur. This chapter provides
information on some common problems you may encounter and how to solve them. If you
encounter problems that you can not resolve, contact your dealer for assistance.
6.1 Printer Not Working
Problem Description
Probable Reason
Solution
LED not light, printer not working
Printer no power
Connect the power supply
Printer not on
Turn on the printer
Circuit board broken
Contact with the dealer
6.2 LED Indicator and Beeper Alarm
Problem Description
Probable Reason
Solution
Error LED always on and beeper
alarms
Printer Cover open
Close the printer cover
Paper LED and Error LED always on
and beeper alarms
Paper end
Reload the paper roll
Error LED flashes and beeper alarms
Thermal print head
overheated
Turn the printer off and resume
when it cools
overvoltage
Print with specified voltage
Low-voltage
Print with specified voltage
6.3 Troubles Occur During Printing
Problem Description
Probable Reason
Solution
Blurred printing or spot
Incorrect paper roll installation
Check if the paper roll is installed
Unqualified paper roll
Use recommended thermal paper roll
Dirty thermal head or print roller
Clean the thermal head or print roller
Low print density
Increase the print density level
Paper Jam
Paper strike
Open the printer cover, check the
paper path and remove jammed
paper
Vertical print words missing
Dirty thermal head or print roller
Clean the thermal head or print roller
Thermal head damaged
Contact your dealer for assistance

HPRT TP80C Specifications

General

Brand	HPRT
Model	TP80C
Category	Printer
Language	English