HUAWEI ALE-L21/L02/L23 Smartphone FAQs (Applicable Outside China) 
 
Huawei Proprietary and Confidential           
Copyright © Huawei Technologies Co., Ltd. 
 
can stand for 10 hours for video playback, 48 hours for music playback, and 6.4 hours for 
Internet surfing. 
3.5 Can I use the USB cable and computer to charge my 
phone? 
Yes. 
3.6 How do I reduce my mobile data usage? 
 
Turn off the mobile network when you do not need it. 
 
Turn off the mobile network if you have a Wi-Fi connection. 
 
Access Wireless Access Protocol (WAP) sites instead of World Wide Web (WWW) 
websites. 
 
Turn off the mobile network by disabling Mobile data always on under Settings > 
More > Mobile networks. 
 
Drag the status bar down to display the notification panel. Turn off data synchronization. 
3.7 What can I do if my phone runs slowly? 
 
Close background applications you do not need. On the home screen, go to Settings. 
Under Apps, touch Manage apps. On the Running tab, touch the application you want 
to close, and touch Force stop. 
 
Uninstall unwanted applications to free up your phone's storage space. When available 
storage is insufficient, the phone runs slowly. 
 
If the CPU usage is high and multiple background processes are running, restart your 
phone to close unwanted processes and applications. 
3.8 Can I set my customized wallpaper not to stretch? 
No, but you can install third-party applications that support this function. 
3.9 How do I enter recovery mode and restore my phone to 
its factory settings? 
When an update package is available on your microSD card or an online update package is 
downloaded, power off your phone, press and hold the power and volume up buttons 
simultaneously to enter recovery mode. In recovery mode, press the volume up and volume 
down buttons to scroll through the options, and press the power button to select an option. 
To restore your phone to its factory settings, go to Settings and touch Backup & reset > 
Factory data reset > Reset phone.