Restore Data
1 On the home page of HiSuite, click Restore.
2 Click Backup Files, select the items you want to restore to your phone, then click Restore.
3 If you have set a password for the backup data on your phone, you will need to enter the
password and click OK.
4 HiSuite will then restore the items you have selected. Keep the USB cable connected
throughout the backup process.
5 Click Done when all data has been restored successfully.
Update or Restore the System Using HiSuite
After installing HiSuite on your computer and connecting your computer with your phone,
you can use HiSuite to update the system of your phone. If your phone won't start or its
system is unstable, you can also use HiSuite to restore the system.
Update the System
• Your personal data may be erased during a system update. It is recommended that you
back up your data before updating your phone.
• Ensure that your phone is at least 20% charged and keep the USB cable connected
throughout the update process. Do not power o or restart your phone, or remove or
insert a memory card.
• Some third-party apps, such as online banking and game apps, may not be compatible
with the latest system version. It might take some time for the app developers to
launch a compatible app version.
On the HiSuite home page, click Update. If a new version is detected, the version number
will be displayed and you can click the version number to start updating the system.
Once the update is completed, your phone will automatically restart.
Restore the System
1 Power o your phone, connect it to a computer using a USB cable, then press and hold
the Volume down and Power buttons simultaneously until the screen of your phone turns
on and it enters Fastboot mode.
If your phone can't be powered o or repeatedly restarts, connect it to the computer, then
press and hold the Power button to force restart it. Before the screen turns on, press and
hold the Volume down and Power buttons to enter Fastboot mode.
2 Open HiSuite on the computer, click System Recovery, and follow the onscreen
instructions to restore the system.
The system will automatically be restored to the
specied version when your phone
restarts.
If your phone fails to enter Fastboot mode, or the system restore fails, back up your data and
take your device and proof of purchase to an authorized Huawei Customer Service Center for
assistance.
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