Huawei SUN2000 Series Quick Guide

21
Customer Service Contact
Region
Country
Service Support Email
Phone
Europe
France
eu_inverter_support@huawei.com
0080033888888
Germany
Spain
Italy
UK
Netherlands
Other countries
For details, see
solar.huawei.com.
Asia
Pacific
Australia
au_inverter_support@huawei.com
1800046639
Turkey
tr_inverter_support@huawei.com
-
Malaysia
apsupport@huawei.com
0080021686868
/1800220036
Thailand
(+66) 26542662 (charged by
local call)
1800290055 (free in Thailand)
China
solarservice@huawei.com
4008229999
Other countries
apsupport@huawei.com
0060
-3-21686868
Japan
Japan
Japan_ESC@ms.huawei.com
0120258367
India
India
indiaenterprise_TAC@huawei.com
1800 103 8009
South
Korea
South Korea
Japan_ESC@ms.huawei.com
-
North
America
USA
na_inverter_support@huawei.com
1
-877-948-2934
Canada
na_inverter_support@huawei.com
1
-855-482-9343
Latin
America
Mexico
la_inverter_support@huawei.com
018007703456
/0052
-442-4288288
Argentina
0
-8009993456
Brazil
0
-8005953456
Chile
800201866 (only for fixed)
Other countries
0052
-442-4288288
Middle
East and
Africa
Egypt
mea_inverter_support@huawei.com
08002229000
/0020235353900
UAE
08002229000
South Africa
0800222900
Saudi Arabia
8001161177
Pakistan
0092512800019
Morocco
0800009900
Other countries
0020235353900
7
Customer Service Contact

Huawei SUN2000 Series Specifications

General

Max Efficiency	98.6%
MPPT Efficiency	99.9%
Protection Rating	IP65
Max. DC Voltage	1100 V
Rated AC Frequency	50 Hz / 60 Hz
Rated Power	3kW - 10kW
Operating Temperature Range	-25 °C ~ +60 °C
Communication	RS485
Rated AC Power	3kW - 10kW
Power Factor Adjustment Range	0.8 leading to 0.8 lagging
Total Harmonic Distortion (THD)	≤ 3%
Protection	DC reverse polarity
Cooling	Natural convection
DC Connection	MC4