LabScan XE Supplemental Manual for EasyMatch QC
25
Returns
A service request order (SRO) number is required before any items can be returned to HunterLab.
Contact HunterLab's Order Processing Department to obtain an SRO for damaged or incorrect parts, or
the HunterLab Service Department to obtain an SRO to return an instrument for service.
Do not return any damaged or incorrect items to HunterLab until all shipping instructions are received.
Note: HunterLab must be notified within fifteen days or we cannot accept responsibility
for damaged or incorrect items.
HunterLab offers complete repair service for all instruments it manufactures. Call HunterLab for the
service facility nearest your location. If your equipment is not functioning properly, contact the
HunterLab Service Department for maintenance or repair instructions. Many times, this on-the-spot
diagnosis is all that is required.
If repair is required, HunterLab offers two means of servicing. Instruments may be returned to a
HunterLab service facility for repair or a HunterLab Service Department technician can come to your
location to perform on-site repair. For schedule and terms for on-site repairs by trained service
technicians, call the HunterLab Service Department. Please read “When You Need Assistance” prior to
contacting HunterLab.
The customer is responsible for incoming and outgoing freight charges for instruments being returned
to HunterLab for all repairs, including warranty repairs.
Packing and Shipping Instruments for Repair
Please regard the following instructions when packing your instrument to return it to
HunterLab for repair. Proper packing is crucial. These instructions do not replace the
recommended professional packaging for your instrument, but may assist in eliminating the
need for a shipment claim due to faulty packaging. Purchasing freight insurance does not
guarantee a successful damaged shipment claim if the carrier determines the instrument was
not packaged properly.
o All instrument tiles, the didymium filter (if included), black glass or light trap, power
supply, power cords, and cables for the instrument should be included in your
shipment. Your repair estimate will be delayed if the instrument tiles are shipped
separately later.
o Remove the sample clamp (if you have one) from the instrument before packing.
o Cover the measurement port. If applicable, also cover the transmission port and
tape the transmission compartment door closed. Do not use duct tape. “Painter’s
tape” is preferred, as it will not leave residue on the instrument.
o Insert the instrument into an anti-static or plastic bag prior to placing it in the
carton. The bag will aid in keeping packing material out of the instrument.
o Place the bag-wrapped instrument into a new carton which includes, at a minimum,
6 inches of packing material (preferably foam) around the instrument. Styrofoam
peanuts should not be used as packing material for instruments, as they can suspend
items weighing only up to 5 pounds. Observe the information listed on the bottom
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