8-4 Instrument Replacement, Repair, Problems, and Questions 01/03
Returns
A return materials authorization (RMA) number is required before any items can be returned to
HunterLab. Contact HunterLab's Order Processing Department to obtain an RMA for damaged or
incorrect parts, or Technical Support to obtain an RMA to return an instrument for service.
Do not return any damaged or incorrect items to HunterLab until all shipping instructions are received.
Note: HunterLab must be notified within fifteen days or we cannot accept responsibility for
damaged or incorrect items.
HunterLab offers complete repair service for all instruments it manufactures. Call HunterLab for the
service facility nearest your location. If your equipment is not functioning properly, contact HunterLab
Tehcnical Support for maintenance or repair instructions. Many times, this on-the-spot diagnosis is all
that is required.
If repair is required, HunterLab offers two means of servicing. The instrument may be returned to a
HunterLab service facility for repair or a HunterLab Service Department technician can come to your
location to perform on-site repair. For schedule and terms for on-site repairs by trained service
technicians, call HunterLab Technical Support. Please read “When You Need Assistance” on the next
page prior to contacting HunterLab.
The customer is responsible for incoming and outgoing freight charges for instruments being returned to
HunterLab for all repairs, including warranty repairs.
CAUTION
The sample clamp (if you have one) must always be removed from the sample port
before return shipment. Failure to do so may cause damage to the instrument.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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