Chapter 1
1-4 T7 Series Troubleshooting Manual 940114-020
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Replacement of the warranty sticker
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Return shipment by surface delivery
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Replace overlay when applicable
Contact the Hypercom Terminal Services Department for an RMA number. You must include a
note stating the purpose of the shipment.
You can also convert any proprietary terminal except for American Express by changing the
Option setting in the terminal’s Boot level.
Step-by-Step
To convert a proprietary terminal:
1. Put the terminal in Boot level. Refer to “Accessing the Terminal’s Boot Level” on page 1-9 for
further details.
2. At the Boot Level menu, press Enter to scroll down to the Options setting.
3. In the Options setting, type 01 for a standard terminal setting or 05 for a Visanet or CES
terminal setting. Press Enter.
4. To exit the menu, press Cancel.
5. To exit the terminal’s Boot level, press the key sequence: Function, 3, Enter.
6I TEMVW
Hypercom has the following warranties on equipment.
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Terminals—5 years
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Printers—1 year
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PIN Pads—1 year
Step-by-Step
To handle repairs:
1. Call the Hypercom POS Terminal Services Department at (800) 584-1876 for an RMA
number.
2. Provide written information as to the nature of the problem or the results of diagnostic
testing. This information must accompany each piece of equipment to help expedite the
repair.
3. If the equipment is to be returned to a different address, please include this in the shipment.
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