Hypercom T7 series - Transaction and Connectivity Errors

Chapter 2
2-2 T7 Series Troubleshooting Manual 940114-020
4PIEWI8V]%KEMR83
Time Out indicates the terminal made a connection but it timed out because of no reply from the
host.
n
Verify that the merchant is active (staged) at the host.
n
Verify that the merchant number is correct in Term-Master.
n
Verify that the terminal ID is correct in Term-Master.
n
Verify that the modem mode is correct in Term-Master.
n
Increase the host response field in Term-Master from 30 to 45 seconds.
4PIEWI8V]%KEMR0'
This error message indicates the terminal lost communications.
n
Verify the modem modes are set correctly in Term-Master.
n
Call Hypercom POS Client Services.
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System Error indicates the terminal is trying to initialize but something is not correct in Term-
Master.
n
Verify that Term-Master is running.
n
Go into the profile attempting an initialization and verify the profile for errors.
N
OTE: The Term-Master Verify function checks to verify a card range is pointing to an issuer, an
issuer is pointing to an acquirer, and an acquirer is pointing to the terminal configuration. It
does not check for typos or transposition of characters.
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This error message indicates the terminal received no response to the sales completion
message.
Step-by-Step
1. Press the key sequence: Function 9, 9, Enter.
2. Type the password, 028510, and press Enter.