Hypercom T7 series - Page 48

Error Messages
940114-020 Hypercom Point-of-Sale 2-3
3. Press the key sequence: 9, Enter.
4. Press the key sequence: 6, Enter.
5. Press Cancel.
6. Attempt the transaction again.
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Retry Batch Trans indicates the terminal settlement was unsuccessful. Hypercom terminals
require settlement error correction before allowing processing of new transactions.
n
Press the key sequence: Function 2, 9, Enter to verify settlement status.
n
Attempt to settle again.
n
Identify the error, for example, host response.
n
Delete the batch and re-enter transactions as a last resort.
n
After deleting and re-entering, try to settle again.
n
Verify that all card types are supposed to be in the batch.
For example: The merchant sends a Diners Club transaction to American Express and the
account numbers for both start with the number three.
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Invalid Transaction indicates the terminal does not allow the transaction. Verify the correct
options are set in Term-Master for this transaction type.
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Line Busy indicates the terminal does not detect a dial tone.
n
Verify that the telephone line is plugged into the line port.
n
Verify that the line is analog and not digital.
n
Plug the line into a telephone and verify if a dial tone is heard.