Hypercom T7 series - Page 51

Chapter 2
2-6 T7 Series Troubleshooting Manual 940114-020
Call Help—XX indicates an abnormal condition which requires a transaction retry or a call to the
help desk for assistance. The two-character error code indicates the type of error condition. The
operator then will determine the appropriate action.
Programming for Hypercom T7 Series terminals includes the following test response code
messages listed below in Table 3-1.
Table 2-1. Response code messages
Message Description
$33529$/&2'(

A two-digit to six-digit code number indicates that the transaction
was approved. The number on the right side of the display is the
approval code.
&$//+(/3$0 Invalid transaction amount.
&$//+(/3&0 Invalid card. The card number contained in the transaction is not
recognized as a valid card or contains an error.
&$//+(/3)( Format error. The transaction received from the terminal cannot be
processed. The message indicates terminal or system problem.
&$//+(/31$ Host application program is not available to process the
transaction. This message is generated by the Network Access
Controller, which is located between the dial-up terminal network
and the host. The message indicates that while communications
between the terminal and NAC are okay, the NAC has no session
with the host.
&$//+(/317 No terminal parameters. The terminal ID is not recognized by the
host as a valid terminal ID, or the host terminal records are
incomplete.
&$//+(/33& Invalid Product Code. The terminal is loaded with incorrect Product
Codes. Re-initialization is required.
&$//+(/35( Card Read Error - Retry card swipe.
&$//+(/36( System error. All other non-specific system errors.
&$//+(/364 Sequence number is duplicate. Indicates terminal or system error.
&$//+(/375 Invalid transaction.
(55&$//+(/361 The terminal is programmed with the wrong merchant number.
3/($6(&$// A call to the authorizer is required to complete the transaction. The
terminal automatically dials the pre-programmed authorizer
number when the handset is lifted if the referral dial option is set.
3/($6(&$//&& Stolen card. Card has been reported stolen.
3/($6(&$///& Lost card. Card has been reported lost.